Once Upon a Skirt prides itself on offering the highest quality merchandise and fulfilling our customer’s orders accurately. If you are not completely satisfied with your purchase, simply return the unused item in its original, unworn and unaltered condition within 14 days of receipt and we will provide you with a refund minus all shipping costs. If you prefer, we can accept items returned physically to the return address, but please allow up to 5 days for your refund to be processed. We do not guarantee exchanges.

No Worries Return Policy

  • We accept returns postmarked within 14 days of receipt.
  • All returned merchandise must be in the original condition, unworn, unwashed, unaltered, free of any makeup or deodorant marks, with tags in place and with original invoice.
  • All shipping charges are non-refundable.
  • All jewelry, accessories, bodysuits, intimates and sale items are final sale and non-returnable.
  • Any merchandise that does not meet the requirements stated will be returned to the customer and all shipping costs will be the responsibility of the customer.
  • We are not responsible for any returned merchandise that is lost or damaged during shipping.

In the rare case of a shipping error please contact customer service within 48 hours of receiving the incorrect merchandise. A refund in the value of the merchandise plus shipping costs will be given to the customer.

Once our warehouse has received the return, an email notification will be sent to the customer. Please allow 2-3 business days for credit to be applied to your account.

Please read these terms and conditions before shopping with OnceUponaSkirt.com. These policies are subject to change without notice and are the customer’s responsibility to adhere to. By accessing, browsing, or using this web site it is acknowledged that you have read, understood, and agree to the terms and conditions of this agreement, including the Return and Exchange Policy.

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