Returns & Exchanges
Once Upon a Skirt prides itself on offering the newest, high quality styles and in fulfilling your orders accurately. If you are not completely satisfied with your purchase, we will gladly accept items in their original, unworn and unaltered condition within 14 days of receipt. Simply, follow the "View your order" link in the shipping/pick-up confirmation email automatically sent to you. You will then be able to request a return or a replacement. All returns are flat rate $5 and shipped via U.S. Mail. Unfortunately, we cannot guarantee replacements or exchanges. Once a return is accepted, we will provide you with a full refund minus all shipping costs. For your convenience, we can accept items returned physically to one of our store locations, for a full refund minus the original shipping costs. Please allow up to 5 days for all refunds to be processed.
No Worries Return Policy
- We accept returns postmarked within 14 days of receipt.
- All returned merchandise must be in the original condition, unworn, unwashed, unaltered, free of any makeup or deodorant marks, with all tags in place and with the original invoice.
- All shipping charges are non-refundable.
- All jewelry, accessories, swimsuits, bodysuits, intimates and clearance or discounted items are final sale and non-returnable.
- Any merchandise that does not meet the requirements stated will be returned to the customer and all shipping costs will be the responsibility of the customer.
- We are not responsible for any returned merchandise that is lost or damaged during shipping.
Once our warehouse has received the return, an email notification with the amount of the refund will be sent to the customer. Please allow up to 5 days for the refund to be applied to your method of payment.
In the rare case of a shipping error please follow the "View your order" link in the shipping/pick-up confirmation email automatically sent to you. You will then be able to request a return or a replacement. If a replacement is available, it will be rush shipped free of charge. If no replacement is available, a refund in the value of the merchandise plus all shipping costs and a future discount will be given to the customer.
Please read these terms and conditions before shopping with OnceUponaSkirt.com. These policies are subject to change without notice and are the customer’s responsibility to adhere to. By accessing, browsing, or using this web site it is acknowledged that you have read, understood, and agree to the terms and conditions of this agreement, including the Return and Exchange Policy.
